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◊ Interested in Live Online Support from your Web Browser?

◊ Solve your computer problems without making a single phone call-

◊ Realtime support with minimum disruption-


Additional Services
◊ Windows 2003, 2300 and NT server and workstation

◊ E-mail service (Microsoft Exchange server, Ccmail and Lotus Notes)

◊ Microsoft Back office products Novell operating systems

◊ Microsoft and Lotus Office desktop suites

◊ Virus protection software.

◊ Backup solutions

◊ Data Networks including private VPN's and Internet services

◊ Voice Networks

◊ Fax Software

◊ Multi site connectivity and thin client computing
IT
◊ 24 hours a day, seven days a week, 52 weeks per year

◊ Call reporting

◊ Service levels can be tailor made to meet your business requirements

◊ Dedicated Customer Service Team

◊ Technical Account Managers

◊ Cost effective cover for all your Information Helpdesk requirements

◊ Guaranteed response times

◊ Time and Material services

◊ Remote Diagnostics

◊ Remote fixes

◊ Critical software fixes and virus updates

◊ Full range of Sage Software Support, Desktop and Server based applications -UK Coverage

Web Services

Utilising our in house expertise or via one of our strategic partnerships, our Web and e-commerce services are designed to meet your specific requirements ensuring they reflect your company's profile and needs within your industry.

The services include;

(Please click on the highlighted links for more information on each service)

Design of and provision of E-mail services
Design and implementation of E-commerce solutions.
Bespoke developments and Account System Integration.
User training creating users' awareness and best practice programs to ensure efficient use of technologies involved.
Registration of Domain Name(s) with annual maintenance to allow for registration and the moving of the domain or mail servers.
Domain Name Holding Pages
Provision of Internet access via dialup, ISDN or leased lines.
Web Site hosting, this will support all current developments including Microsoft Front page extension, CGI scripts and active server pages.
Web Design and Site Upgrades from small 1-5 page sites up to and including full e-commerce integration and extension into Sage for orders, stock control, products etc.
Web positioning and search engine registration.This is where we can register the client’s web site with multiple search engines such as Yahoo, AltaVista, and Yellow pages etc. This will then be resubmitted at regular intervals to ensure they get as far up the list of the search engines as possible.
Web Site Tracking and Statistics allow you to see who has visited your site and much more.
Consultancy Services to ensure the clients current systems are configured correctly providing the best possible value. An example of this would be communications costs to ensure servers do not leave connections open when the mail or Internet is not in use.

Pelican Helpdesk© Ltd. Integrated Technologies Services - Web Services

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