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◊ Interested in Live Online Support from your Web Browser?

◊ Solve your computer problems without making a single phone call-

◊ Realtime support with minimum disruption-


Additional Services
◊ Windows 2003, 2300 and NT server and workstation

◊ E-mail service (Microsoft Exchange server, Ccmail and Lotus Notes)

◊ Microsoft Back office products Novell operating systems

◊ Microsoft and Lotus Office desktop suites

◊ Virus protection software.

◊ Backup solutions

◊ Data Networks including private VPN's and Internet services

◊ Voice Networks

◊ Fax Software

◊ Multi site connectivity and thin client computing
IT
◊ 24 hours a day, seven days a week, 52 weeks per year

◊ Call reporting

◊ Service levels can be tailor made to meet your business requirements

◊ Dedicated Customer Service Team

◊ Technical Account Managers

◊ Cost effective cover for all your Information Helpdesk requirements

◊ Guaranteed response times

◊ Time and Material services

◊ Remote Diagnostics

◊ Remote fixes

◊ Critical software fixes and virus updates

◊ Full range of Sage Software Support, Desktop and Server based applications -UK Coverage

Networks

BENEFITS OF NETWORKING
♦ Reduced costs through the sharing of resources.
♦ Improved communications through electronic mail.
♦ Access to global markets through the Internet.
♦ Increased resilience for back up/recovery of data.

THE BENEFITS OF A PELICAN NETWORK SOLUTION

♦ Independent advice.
♦ Worldwide support from our vendors.
♦ Up-to-date skills, knowledge and expertise on the latest technology.
♦ On hand support and maintenance options.
♦ A reduction in Information Technology training and development costs.
♦ Remote LAN and WAN monitoring and configuration.
♦ Designed individually for your needs.
♦ Our dedicated cabling team offers a flexible solution to all installations which includes out of hours installation, concealed cabling and vendor specific installation if required.

WHAT NETWORKING SUPPORT CAN PELICAN OFFER?

♦ Flexibility and cost savings with our voice and data capabilities.
♦ Design, supply and installation of local/wide area networks using our qualified Voice & Data Cabling Team.
♦ Meet your company needs now and for the foreseeable future.
♦ Planning to move? Pelican Helpdesk© Ltd. specialises in offering a dedicated project manager to oversee the relocation and installation of your complete Information Technology infrastructure.
♦ Capacity planning and performance monitoring.
♦ Network upgrades.

Pelican Helpdesk© Ltd. Integrated Technologies Services - Networks

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