Helpdesk©
Pelican Helpdesk can provide a range of contract and non-contract options to cover the support of your complete computer system infrastructure from the desktop to servers and networking. The company provide a dedicated Customer Service Desk consisting of committed team members, trained to provide quality customer service and first time fixes. The Customer Service Desk is supported by a large Technical Team, including the worldwide technical support of our vendors.
Alternately, reach support via email:
Interested in Live Online Support from your Web Browser ?
Solve your computer problems without making a single phone call
Realtime support with minimum disruption
IT
24 hours a day, seven days a week, 52 weeks per year. ·
Call reporting. ·
Service levels can be tailor made to meet your business requirements. ·
Dedicated Customer Service Team. ·
Technical Account Managers. ·
Cost effective cover for all your Information Helpdesk requirements. ·
Guaranteed response times. ·
Time and Material services. ·
Remote Diagnostics. ·
Remote fixes. ·
Critical software fixes and virus updates. ·
Full range of Sage Software Support, Desktop and Server based applications. · UK Coverage.
Some of the services our helpdesk presently covers are listed below;
Windows 2003, 2300 and NT server and workstation.
E-mail service (Microsoft Exchange server, Ccmail and Lotus Notes).
Microsoft Back office products Novell operating systems.
Microsoft and Lotus Office desktop suites
Virus protection software.
Backup solutions
Data Networks including private VPN's and Internet services
Voice Networks
Fax Software.
Multi site connectivity and thin client computing
