Outsourcing
Pelican Helpdesk provides a complete system’s management solution to companies of any size in any area of the United Kingdom.
If you find that spending time and effort on running your I.T. infrastructure, keeping up to date with new technologies and running your internal and external networks is detracting from the core business of your company, then you can benefit today from outsourcing parts of your I.T. business.
It is sometimes difficult to imagine how outsourcing could benefit your business. Most companies see it as an extra expense, but in reality it will free up resources within your company, whilst giving you complete control of all areas of your business. We can take away the problems of staff training, recruitment, sickness and holiday cover away from you, allowing you to design and implement your I.T. strategy faster and in a more controlled environment.
Our experience allows us to work closely with any of your current I.T. suppliers. We will work with them under your control, and if required, manage them, providing you with performance reports on their services.
We will report to you on a regular basis, specified by you, with a breakdown of calls received, problem areas, recommendations, project progress, network/hardware performance and any other areas of your business you wish to be included.
HOW CAN PELICAN SUPPORT YOUR NEEDS?
Pelican Helpdesk© Ltd. offers flexibility, commitment and quality which is the key to providing an outsourcing solution that works for both the client and the supplier.
Our experience has helped us create a flexible outsourcing programme that is second to none, providing full outsourcing or selective management, based around short and long term agreements.
Focused managed solutions have proved to be extremely successful allowing companies to select the main areas of their business that require our assistance, be it our Customer Service Desk, Maintenance, Disaster Recovery Plans, System Management, Consultancy Services, Accounting Solutions and Communications or Training.
Pelican Helpdesk© Ltd. focuses on providing you with the necessary tools and expertise to effectively manage your outsourcing relationships over the entire life of your contract.
