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◊ Interested in Live Online Support from your Web Browser?

◊ Solve your computer problems without making a single phone call-

◊ Realtime support with minimum disruption-


Additional Services
◊ Windows 2003, 2300 and NT server and workstation

◊ E-mail service (Microsoft Exchange server, Ccmail and Lotus Notes)

◊ Microsoft Back office products Novell operating systems

◊ Microsoft and Lotus Office desktop suites

◊ Virus protection software.

◊ Backup solutions

◊ Data Networks including private VPN's and Internet services

◊ Voice Networks

◊ Fax Software

◊ Multi site connectivity and thin client computing
IT
◊ 24 hours a day, seven days a week, 52 weeks per year

◊ Call reporting

◊ Service levels can be tailor made to meet your business requirements

◊ Dedicated Customer Service Team

◊ Technical Account Managers

◊ Cost effective cover for all your Information Helpdesk requirements

◊ Guaranteed response times

◊ Time and Material services

◊ Remote Diagnostics

◊ Remote fixes

◊ Critical software fixes and virus updates

◊ Full range of Sage Software Support, Desktop and Server based applications -UK Coverage

About Us

Pelican Helpdesk© Ltd. is a provider of leading edge customer service and quality technology solutions to businesses. This is achieved through customer partnerships and the skilled application of service excellence enhance the competitive advantage, business development objectives and profitability of our customers.

At Pelican Helpddesk we recognise that you as a customer, are competing at the forefront of the markets which you operate and we are committed to providing effective and competitive I.T. solutions to sustain and enhance your market position.

Our commitment to the training and development of our staff in the ever-changing I.T. industry goes hand in hand with the continual monitoring of our own performance and will ensure that we match our resources to your operational needs to give you the best possible service.

Mission Statement
The main objective of Pelican Helpdesk© Ltd. is to provide quality information technology solutions and services to a diverse range of customers, which we will develop into integrated partnerships.

Pelican Helpdesk© Ltd. will provide the highest competitive service and technical standards via their commitment to personnel training and development.

The company is fully committed to its' staff as a long term investment and asset.

The ISO 9002 Quality System will assist this company to ensure and monitor 100% customer satisfaction will be achieved in all areas of the business.

Pelican Helpdesk© Ltd. Integrated Technologies Services - About Us

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