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New
◊ Interested in Live Online Support from your Web Browser?

◊ Solve your computer problems without making a single phone call-

◊ Realtime support with minimum disruption-


Additional Services
◊ Windows 2003, 2300 and NT server and workstation

◊ E-mail service (Microsoft Exchange server, Ccmail and Lotus Notes)

◊ Microsoft Back office products Novell operating systems

◊ Microsoft and Lotus Office desktop suites

◊ Virus protection software.

◊ Backup solutions

◊ Data Networks including private VPN's and Internet services

◊ Voice Networks

◊ Fax Software

◊ Multi site connectivity and thin client computing
IT
◊ 24 hours a day, seven days a week, 52 weeks per year

◊ Call reporting

◊ Service levels can be tailor made to meet your business requirements

◊ Dedicated Customer Service Team

◊ Technical Account Managers

◊ Cost effective cover for all your Information Helpdesk requirements

◊ Guaranteed response times

◊ Time and Material services

◊ Remote Diagnostics

◊ Remote fixes

◊ Critical software fixes and virus updates

◊ Full range of Sage Software Support, Desktop and Server based applications -UK Coverage

Consultancy

Pelican can provide you with a consultancy service using our in-house specialists for a wide range of products, detailed below;

♦ Wide and local area networks
♦ Support service
♦ Installations and upgrades
♦ E - mail solutions
♦ Internet Solutions - Broadband

♦ VPN
♦ Accounting Solutions
♦ Microsoft Server and Desktop products.
♦ Novell to Windows migrations

This service is designed to give you a complete and unbiased picture of your I.T. set-up and its current performance levels. We will present you with a report confirming your current specifications, what your future needs may be according to your company requirements, and the options open to you.

You may use this report as you wish, and there is no obligation to accept our recommendations. However, if you do, any costs for the initial report will be reduced or completely waived.

Disaster Recovery and Continuity Plans
We can help our clients devise and test a computer disaster recovery plan to enable them to survive an infrastructure or computer systems failure. We can also assist by testing any current plans in place to help identify any potential issues in work practices within the plan.

Eliminates potential loss of revenue if employees are unable to work due to theft, fire and flood etc.
Constantly reviewed and updated within the business.
Individually developed to meet your business needs.
Fully tried and tested.

Pelican Helpdesk© Ltd. Integrated Technologies Services - Consultancy

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